Yes, first LOG IN to the site by clicking Sign in and entering your e-mail address and password. Once you have logged into the site you will be directed to your order history. You can go back to your order history by clicking on your name in the upper right hand corner.

From this screen you can then click on order number link. Each order that you have placed will have its own link as well as total charge and date the order was created. Click the link of the order you wish to view. You will be presented with that order's receipt page.

If you have a question about a previous order that cannot be answered by viewing your order history, please contact the Customer Service team at 1(678) 774-9906 between 8:30-5:30 PM CST, M-F, or e-mail us cs.denali@intandempromotions.com

You can browse through the site or use the search option. The search option is located at the top of every page of our online catalog. When you find an item that interests you, click the name of the item to see its detail page.

Place your orders through the new store or work through InTandem for all branded apparel and merchandise needs. This ensures your purchase complies with corporate policy and will be reimbursable.

Placing an order with us is fast and easy!

Once you've found the items you would like to purchase, simply click on the Add to Cart button then the Checkout button within the basket page. Next follow the instructions on each page. You can continue to shop by clicking on the “X” to close out the window and make your next selection.

We strive to maintain adequate safety stock levels. However, occasionally we may run out of or run low on a particular item. Inventory quantities for each item are shown on the detailed item description pages. You may proceed with your order even if we don't have enough on hand to fulfill your order right away. We automatically ship backordered items as they become available. Please note some items may be discontinued and the backorder option will not be available. If you place an order for an item on backorder and other items currently in stock, the entire order will ship out once the backordered item is back in stock. Please expect a delay in your shipment if you order any items on backorder.

After completing the purchasing process, you will see a confirmation page with your order number. Please print this page for your records. You will receive an email confirmation after your order is processed. To check status of your order at any time, click on Order Number link within the My Account Page on the Denali Company Store.

Although most online orders go very smoothly, occasionally you may experience some bumps in the road. If you are not sure about what to do next to complete your order, try beginning at your shopping basket by clicking on Basket from the top toolbar menu. In most cases, you'll get back on track and easily complete your order. If you continue to have trouble with your order, please contact the Customer Service team at 1(678) 774-9906 between 8:30am-5:30pm CST, Monday through Friday or via e-mail at cs.denali@intandempromotions.com

If your order exceeds $250, you must include a Purchase Order (PO) and Cost Center. You must also have manager approval for your order to be fulfilled. Orders without a PO, Cost Center, or necessary approval will be canceled.

• Credit card orders are automatically approved via Shopify with no PO required.
• Orders under $250 with no PO or cost center are approved.
• Orders over $250 without a PO or cost center are canceled, and customers are notified via email.
• Orders over $250 with both a PO and cost center are manually approved by me.

A PO is required for orders using company pay to ensure they are fulfilled and approved for payment by Denali.

Obtain a PO from your manager or supervisor to place your order.

Your order could be canceled for several reasons, such as not submitting a PO for orders over $250, not having manager approval, or not entering your cost center at the time of purchase. For any questions regarding these issues, please see your manager or supervisor. Once all necessary items are provided, you can place your order again, and it will be fulfilled.

In stock items ship out if an order is received prior to 2:00 p.m. EST the same business day (Monday through Friday, excluding holidays).

If you place an order for an item on backorder and other items currently in stock, the entire order will ship out once the backordered item is back in stock. Please expect a delay in your shipment if you order any items on backorder.

Depending on delivery location, please allow an average of 3 to 5 business days for UPS Ground delivery. Please note that UPS does not deliver to PO boxes.

Drop ship items are produced on demand, and production varies by item. Standard production time is 7-14 business days after order is placed plus transit time. Please contact your Customer Service team at 1(678) 774-9906 or contact via email at cs.denali@intandempromotions.com with any questions regarding the timeline for your custom order, or if your order needs to be expedited to meet an event date.

We accept American Express, MasterCard, Discover and Visa.

Your credit card is charged after the order is placed online. A charge for the item(s) purchased will show on your credit card statement, billed as InTandem Promotions.

You may contact the Customer Service team to cancel your order in writing via email to cs.denali@intandempromotions.com.

Please note any custom orders in production cannot be cancelled. Cancel requests for in-stock orders must be received prior to the order shipping out.

Because we offer only the highest-quality goods, we are confident that you will be very satisfied with the items you purchase from the Company Store. However, we do understand that sometimes you may want or need to return something that you have bought. Our aim is to make returns simple and hassle-free. Our return policy is outlined below:

Your order is custom produced and shipped as ordered.

Unfortunately, we are not able to return for a credit once it has been produced.

All sales are final for these orders.

If you would like to place a bulk order and receive special pricing, please submit a Quote Request through the online store

Please contact the Customer Service team at cs.denali@intandempromotions.com to initiate a return.

You'll receive a return authorization number. This number should be noted on the outside of the box and returned at the customer’s expense to InTandem Promotions.

Items in prime condition and original packaging will be accepted and the return transaction will be processed.

INSPECT ALL PACKAGES IMMEDIATELY UPON RECEIPT.

All damages, shortages, or errors must be reported within five (5) business days of receipt of package. Please have your order confirmation ready when you contact the Customer Service team.

For items received by the customer that are incorrect or defective, please contact the Customer Service team at cs.denali@intandempromotions.com within 5 days of receipt of your package.

Provide a description of the damage and we will process a replacement item right away, if in stock, given the damage was not a result of shipping damage. If there is in-transit damage, we ask that you notify us immediately and we can begin the claim process with the freight carrier.

You'll receive a return authorization number. This number should be noted on the outside of the box. A return shipping label will be emailed to the customer at no cost. Merchandise needs to be returned within 30 days of receipt. Correct merchandise will be sent to the customer upon receipt of the returned merchandise at no additional charge to the customer.

Shipping and handling charges on refused shipments are the responsibility of the customer.

• All quote requests will be responded to in 24-28 hours. All quotes must have manager’s approval and a PO, once the quote has been provided.